Introduction

At Laptops Galaxy, we value customer satisfaction and strive to provide the best service for our laptop reselling business. This Returns & Refunds Policy outlines the terms and conditions under which you can return, exchange, or claim a warranty for your purchase.

1-Month Replacement Warranty

We offer a 1-month replacement warranty on all eligible products. If your laptop encounters an issue within this period, you may request a replacement, subject to the conditions mentioned below.

Returns & Exchanges

We believe in hassle-free shopping. That’s why goods once sold can be taken back or exchanged within the warranty period, provided they meet the eligibility criteria.

Warranty Claim Conditions

To be eligible for a warranty claim, please ensure:

• The original invoice is presented.
• The item is not burnt, broken, or dead due to physical damage or improper use.

Warranty claims that do not meet these conditions will be rejected.

Warranty Claim Processing Time

The warranty claim period typically takes 2-4 days, depending on the nature of the issue and the availability of replacement units.

How to Initiate a Return or Warranty Claim

To process a return, exchange, or warranty claim:

1. Contact us via [email protected] or 0312-0452291.
2. Provide necessary details, including order number and issue description.
3. Our support team will guide you through the next steps.